Right of withdrawal.
Following the European directive 2011/83 / EU of 25/10/2011, for all purchases over € 50.00 in value, the right of withdrawal is applicable.
Who can make use of the Right of Withdrawal
Consumers (end users) can use the right of withdrawal. They are those who have purchased our products for purposes not related to their professional, entrepreneurial or artisanal activity.
The consumer therefore has the right to withdraw from the contract, without indicating the reasons, within 14 days of receipt of the goods.
How to request it
To exercise this right, within the terms indicated above, the form called Withdrawal Request must be completed, attached to the page and sent to the MicroSound email address.
Alternatively, it is possible to send a written communication to the following address MicroSound Technology of Carlo Colombo, Via Vittorio Veneto 18, 20826 Misinto (MB), by registered letter with acknowledgment of receipt sent in good time within the established terms.
The return of the goods must take place, in the manner indicated by MicroSound, without undue delay and in any case within 14 (fourteen) days from the date on which the Customer communicated to MicroSound his decision to withdraw from the contract.
Effects of withdrawal
In the event of a request for withdrawal, upon receipt of the goods intact, in the original state conditions, the costs incurred for the purchase of the product, excluding transport costs, will be reimbursed no later than 14 days from receipt of the returned product at our office. .
The refund will be made directly through the same method of receipt of the original purchase payment.
The refunded amount will be equal to the cost incurred for the purchase of the product, excluding transport costs; if the transport costs have not been explicitly indicated on the sales tax document and not even on the order confirmation issued following the receipt of your order, these costs are equal to 20.00 Euros.
The product to be returned must comply with what was received at the time of purchase, completely intact in substance and not used except for evaluation, with all the accessories inside, with the packaging in the same conditions at the time of delivery at the Customer's office and with the sales tax document attached.
Evaluation of the returned product
In the event that the returned product does not comply with what is indicated in the previous paragraph, an evaluation of the same will be carried out and a cost equal to the devaluation of the product as it was returned will be proposed. The Customer will have the right to validate the evaluation proposal or decide to return the product with transport costs at his own expense. If the evaluation of the product is favorably received by the buyer, the amount indicated in the evaluation will be returned as indicated in the paragraph "Effects of withdrawal".
Where to send the returned goods
The product to be returned must be sent to:
MicroSound Technology by Carlo Colombo
Via Vittorio Veneto 18
20826 Misinto (MB)
following the procedure that will be indicated once the request for return of goods has been accepted.